How OVHE Tech handles refunds.
We review refund requests fairly, but because OVHE Tech includes digital access, account activation, and consumable credit-based services, refunds are not automatic in every case.
1. General Rule
Payments for digital subscriptions, premium access, and credit-based plans are generally considered final once access is activated or credits are granted, unless a refund is required by law or approved by us after review.
2. Situations Where We May Approve a Refund
- Duplicate charges for the same order.
- Successful payment capture without corresponding premium activation, where we cannot resolve the issue within a reasonable time.
- Technical billing errors clearly caused by our system.
- Unauthorized purchase claims that pass our review and are not the result of account sharing, negligence, or abuse.
3. Situations Normally Not Eligible
- Change of mind after premium access has been activated.
- Requests made after credits have been consumed or materially used.
- Failure to cancel before renewal where the service remained available during the paid period.
- Unsupported expectations about third-party platform outcomes, content sales, ranking, approvals, or metadata performance.
- Cases involving abuse, fraud, chargeback misuse, or violations of our Terms of Service.
4. How to Request a Refund
Please contact us with as much detail as possible, including:
- Your account email address.
- Date and amount of payment.
- Plan purchased.
- Transaction reference or payment screenshot, if available.
- A short explanation of the issue.
5. Review Window
We recommend contacting us as soon as possible after the issue occurs. Refund reviews are typically handled faster when submitted promptly and with complete transaction information.
6. Processing Time
If a refund is approved, the time it takes for funds to appear back in your account depends on the payment provider, bank, or card issuer. We cannot control external processing delays once the refund has been issued.
7. Chargebacks
Please contact us before filing a chargeback whenever possible. Filing a chargeback without first contacting support may delay resolution and may lead to account restriction while the payment dispute is under review.
8. Contact
Refund requests and billing questions can be sent to [email protected] or through our contact page.